Goodbye 2019 and hello 2020! Another year gone and in the history books at the Carlsbad Inn. One of our favorite parts of transitioning into a new year means choosing our BE EPIC Associate of the year.
Every month, we nominate four associates that have gone above & beyond their daily responsibilities to set the standard for others. Monthly winners exemplify our core values of Balance, Empowerment, Enthusiasm, Passion, Integrity, and Consistency. These associates chose to BE EPIC throughout their work day. Monthly BE EPIC Champions enter into quarterly drawings and then those champions become nominees for associate of the year.
Our quarterly BE EPIC Champions for 2019 were Odalys Joaquin, Rafaela Vazquez, Tim Ballew, and Lorenza Mendez, respectively. These four outstanding associates supported the resort day in and day out and helped make notable contributions. The decision is always tough, however, we are proud to present our Carlsbad Inn BE EPIC Associate of the year for 2019 to Rafaela Vazquez!
Rafaela has worked at the Carlsbad Inn for 16 years in our housekeeping department. Rafaela works as a room attendant in the hotel and HOA and also helps in our laundry facility. In addition to her own shift responsibilities you can regularly find Rafaela assisting co-workers servicing rooms. Rafaela is a true leader on the housekeeping team; she is a Grand Trainer (certification earned for Grand Pacific housekeeping standards) assisting new hires learn the responsibilities of their positions. Rafaela has won a Silver ARDA award in 2017 for excellence in her field as well as previous associate of the month awards. We are beyond grateful for Rafaela and everything she does for our property. She is a vital part of our team and we’re incredibly proud & honored to present her with the 2019 BE EPIC Associate of the year!
We’re lucky to have such an amazing long-term and supportive staff. We cannot thank our associates enough for what they do to keep our resort as clean & safe as it is. Next time you’re strolling through the resort be sure to congratulate Rafaela as well as all other employees on such an amazing year at the Carlsbad Inn!